Hotel Bookings and Accommodations
Expert-defined terms from the Certificate in Corporate Travel Management course at UK School of Management. Free to read, free to share, paired with a globally recognised certification pathway.
**Accommodation supplier** #
**Accommodation supplier**
: A company that provides hotel rooms or other types of lodging for corporate tr… #
: A company that provides hotel rooms or other types of lodging for corporate travelers.
**Advance purchase discount** #
**Advance purchase discount**
: A reduction in the room rate offered to travelers who book and pay for their a… #
: A reduction in the room rate offered to travelers who book and pay for their accommodations in advance.
**Amenities** #
**Amenities**
: Features or services provided by a hotel, such as a fitness center, pool, or f… #
: Features or services provided by a hotel, such as a fitness center, pool, or free breakfast, that are included in the room rate.
**Availability** #
**Availability**
: The number of rooms or units that are still available for booking at a particu… #
: The number of rooms or units that are still available for booking at a particular hotel or accommodation supplier.
**Block booking** #
**Block booking**
: A reservation of multiple rooms or units at a hotel or accommodation supplier… #
: A reservation of multiple rooms or units at a hotel or accommodation supplier for a group or event.
**Booking class** #
**Booking class**
: A category that determines the price and availability of a hotel room or other… #
: A category that determines the price and availability of a hotel room or other type of lodging.
**Booking curve** #
**Booking curve**
: A graph that shows the number of rooms or units that are booked at a hotel or… #
: A graph that shows the number of rooms or units that are booked at a hotel or accommodation supplier over time.
**Cancelation policy** #
**Cancelation policy**
: The rules and regulations that determine when and how a traveler can cancel a… #
: The rules and regulations that determine when and how a traveler can cancel a hotel reservation without incurring a penalty.
**Commission** #
**Commission**
: A fee paid to a travel management company or travel agent for booking accommod… #
: A fee paid to a travel management company or travel agent for booking accommodations on behalf of a corporate traveler.
**Corporate rate** #
**Corporate rate**
: A discounted room rate offered to employees of a specific company or organizat… #
: A discounted room rate offered to employees of a specific company or organization.
**Deposit** #
**Deposit**
: A sum of money that is required to be paid in advance in order to secure a hot… #
: A sum of money that is required to be paid in advance in order to secure a hotel reservation.
**Destination** #
**Destination**
: The city or location where a corporate traveler is traveling to for business p… #
: The city or location where a corporate traveler is traveling to for business purposes.
**Distribution channel** #
**Distribution channel**
: The method or platform used to book a hotel room or other type of lodging, suc… #
: The method or platform used to book a hotel room or other type of lodging, such as through a global distribution system (GDS), online travel agency (OTA), or directly with the accommodation supplier.
**Early bird discount** #
**Early bird discount**
: A reduction in the room rate offered to travelers who book their accommodation… #
: A reduction in the room rate offered to travelers who book their accommodations well in advance of their travel dates.
**Fam trip** #
**Fam trip**
: A free or discounted trip offered to travel agents or travel management compan… #
: A free or discounted trip offered to travel agents or travel management company employees in order to familiarize them with a particular hotel or destination.
**Group rate** #
**Group rate**
: A discounted room rate offered to a group of travelers, such as for a conferen… #
: A discounted room rate offered to a group of travelers, such as for a conference or event.
**Hotel classification** #
**Hotel classification**
: A system used to rate hotels based on their facilities, services, and amenitie… #
Common classification systems include star ratings and diamond ratings.
**Hotel program** #
**Hotel program**
: A loyalty program offered by a hotel chain that rewards travelers for staying… #
: A loyalty program offered by a hotel chain that rewards travelers for staying at their properties.
**Inclusive rate** #
**Inclusive rate**
: A room rate that includes taxes, fees, and other charges #
: A room rate that includes taxes, fees, and other charges.
**Lead time** #
**Lead time**
: The amount of time between when a hotel reservation is made and the check-in d… #
: The amount of time between when a hotel reservation is made and the check-in date.
**Length of stay** #
**Length of stay**
: The number of nights a traveler will be staying at a hotel or other type of lo… #
: The number of nights a traveler will be staying at a hotel or other type of lodging.
**Last room availability** #
**Last room availability**
: A policy that guarantees a corporate traveler a room at a hotel, even if the h… #
: A policy that guarantees a corporate traveler a room at a hotel, even if the hotel is fully booked.
**Market segment** #
**Market segment**
: A group of travelers with similar characteristics or needs, such as business t… #
: A group of travelers with similar characteristics or needs, such as business travelers or leisure travelers.
**No #
show**
: A traveler who fails to check-in to a hotel reservation without canceling it #
: A traveler who fails to check-in to a hotel reservation without canceling it.
**Occupancy rate** #
**Occupancy rate**
: The percentage of rooms or units that are occupied at a hotel or accommodation… #
: The percentage of rooms or units that are occupied at a hotel or accommodation supplier.
**Online booking tool** #
**Online booking tool**
: A platform or software that allows travelers to book accommodations online, of… #
: A platform or software that allows travelers to book accommodations online, often through a corporate travel management company or travel agency.
**Overbooking** #
**Overbooking**
: The practice of selling more rooms or units than are actually available, in an… #
: The practice of selling more rooms or units than are actually available, in anticipation of cancelations or no-shows.
**Peak season** #
**Peak season**
: The time of year when demand for accommodations is highest, often due to holid… #
: The time of year when demand for accommodations is highest, often due to holidays or special events.
**Rate parity** #
**Rate parity**
: The practice of ensuring that a hotel room or other type of lodging is offered… #
: The practice of ensuring that a hotel room or other type of lodging is offered at the same price across all distribution channels.
**Rate shopping** #
**Rate shopping**
: The process of comparing room rates across multiple hotels or accommodation su… #
: The process of comparing room rates across multiple hotels or accommodation suppliers in order to find the best deal.
**Resort fee** #
**Resort fee**
: A mandatory fee charged by some hotels, often for amenities such as use of the… #
: A mandatory fee charged by some hotels, often for amenities such as use of the fitness center or pool.
**Room block** #
**Room block**
: A group of rooms reserved for a specific group or event #
: A group of rooms reserved for a specific group or event.
**Room rate** #
**Room rate**
: The price charged for a hotel room, often quoted per night #
: The price charged for a hotel room, often quoted per night.
**Runner rate** #
**Runner rate**
: A discounted room rate offered to travelers who are willing to switch to a dif… #
: A discounted room rate offered to travelers who are willing to switch to a different hotel if their first choice is fully booked.
**Shoulder season** #
**Shoulder season**
: The time of year between the peak season and the off-season, when demand for a… #
: The time of year between the peak season and the off-season, when demand for accommodations is moderate.
**Star rating** #
**Star rating**
: A system used to rate hotels based on their facilities, services, and amenitie… #
: A system used to rate hotels based on their facilities, services, and amenities, with a higher number of stars indicating a higher level of quality.
**Third #
party booking**
: The practice of booking accommodations through a travel management company or… #
: The practice of booking accommodations through a travel management company or travel agency, rather than directly with the accommodation supplier.
**Travel policy** #
**Travel policy**
: A set of rules and guidelines that governs the way a company's employees trave… #
: A set of rules and guidelines that governs the way a company's employees travel for business purposes.
**Travel request** #
**Travel request**
: A formal request made by an employee to their employer for approval to travel… #
: A formal request made by an employee to their employer for approval to travel for business purposes.
**Trend analysis** #
**Trend analysis**
: The process of analyzing data and patterns in order to identify trends in the… #
: The process of analyzing data and patterns in order to identify trends in the hotel and accommodations industry.
**Upselling** #
**Upselling**
: The practice of offering a more expensive room or package to a traveler in the… #
: The practice of offering a more expensive room or package to a traveler in the hopes of increasing revenue.
**Value #
added services**
: Additional features or services offered by a hotel or accommodation supplier a… #
: Additional features or services offered by a hotel or accommodation supplier at no extra charge, such as free breakfast or shuttle service.
**Yield management** #
**Yield management**
: A pricing strategy used by hotels and other accommodation suppliers to optimiz… #
: A pricing strategy used by hotels and other accommodation suppliers to optimize revenue by adjusting room rates based on demand and other factors.