Professional Certificate in Customer Experience Design

Overview

Learning outcomes

Course content

• 1
  Understanding Customer Experience

• 2
  Customer Journey Mapping

• 3
  User Research and Analysis

• 4
  Design Thinking for Customer Experience

• 5
  Prototyping and Testing Solutions

• 6
  Customer Experience Metrics and KPIs

• 7
  Digital Touchpoints and Engagement

• 8
  Service Design Principles

• 9
  Creating Emotional Connections

• 10
  Implementing Customer Feedback Loops

• 11
  Customer Experience Strategy

• 12
  Customer Journey Mapping

• 13
  Persona Development

• 14
  Service Design Principles

• 15
  Omnichannel Experience

• 16
  User Experience Research

• 17
  Data Analytics for CX

• 18
  Design Thinking Methods

• 19
  Feedback and Measurement

• 20
  Continuous Improvement in CX.

Duration

The programme is available in two duration modes:
Fast track - 1 month
Standard mode - 2 months

Course fee

The fee for the programme is as follows:
Fast track - 1 month: GBP £140
Standard mode - 2 months: GBP £90