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Postgraduate Certificate in Guest Services Management
Flexible learning: Enroll today to start learning anytime, anywhere
Educational Excellence: Trusted by thousands of learners worldwide
Educational Excellence: Trusted by thousands of learners worldwide
Overview
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Learning outcomes
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Course content
1
Customer Service Excellence
2
Strategic Guest Experience Management
3
Hospitality Industry Trends
4
Guest Relations and Conflict Resolution
5
Revenue Management Strategies
6
Digital Marketing for Guest Services
7
Quality Assurance and Standards
8
Leadership and Team Building
9
Financial Management for Guest Services
10
Ethics and Professionalism in Hospitality.
Duration
The programme is available in two duration modes:
Fast track - 1 month
Standard mode - 2 months
Course fee
The fee for the programme is as follows:
Fast track - 1 month: GBP £149
Standard mode - 2 months: GBP £99
Career Path
Key facts
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Why this course
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Frequently asked questions
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A specialized program focusing on managing guest experiences, enhancing service quality, and maximizing customer satisfaction in the hospitality industry.
Earn a Certificate
Showcase your achievement with a professional certificate upon successful course completion.