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Professional Certificate in After-Sales Service Management
Flexible learning: Enroll today to start learning anytime, anywhere
Educational Excellence: Trusted by thousands of learners worldwide
Educational Excellence: Trusted by thousands of learners worldwide
Overview
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Learning outcomes
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Course content
1
Customer Relationship Management
2
Service Quality Management
3
After-Sales Service Operations
4
Technical Support Management
5
Complaints Handling and Resolution
6
Warranty Management
7
Performance Measurement and Analysis
8
Leadership in After-Sales Service
9
Strategic Planning for After-Sales Service
10
Ethics and Compliance in After-Sales Service.
Duration
The programme is available in two duration modes:
Fast track - 1 month
Standard mode - 2 months
Course fee
The fee for the programme is as follows:
Fast track - 1 month: GBP £149
Standard mode - 2 months: GBP £99
Career Path
Key facts
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Why this course
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Frequently asked questions
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Develop skills in managing after-sales service operations, customer relations, and team performance for a successful career in service management.
Earn a Certificate
Showcase your achievement with a professional certificate upon successful course completion.