Professional Certificate in Airport Customer Service Excellence

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Overview

Learning outcomes

Course content

Airport Customer Service Basics

Airport Communication Skills

Passenger Handling Procedures

Crisis Management in Airports

Airport Security Awareness

Conflict Resolution in Airports

Cultural Sensitivity in Airport Service

Managing Customer Expectations

Effective Teamwork in Airport Operations

Customer Service Excellence in Aviation.

Duration

The programme is available in two duration modes:
Fast track - 1 month
Standard mode - 2 months

Course fee

The fee for the programme is as follows:
Fast track - 1 month: GBP £140
Standard mode - 2 months: GBP £90