Postgraduate Certificate in AI-Enhanced Customer Experience

Overview

Learning outcomes

Course content

• 1
  AI Fundamentals for Customer Experience

• 2
  Data Analytics for Customer Insights

• 3
  Machine Learning Applications in Service Design

• 4
  Personalization Strategies in AI-Driven Environments

• 5
  Ethics and Governance in AI Customer Interactions

• 6
  AI Fundamentals for Customer Experience

• 7
  Data Analytics and Customer Insights

• 8
  Designing Intelligent Customer Interactions

• 9
  Machine Learning Applications in Customer Service

• 10
  Natural Language Processing for Customer Engagement

• 11
  Customer Journey Mapping with AI

• 12
  Ethical Considerations in AI-Driven Customer Experiences

• 13
  Personalization Strategies Using AI

• 14
  Implementing AI Solutions in Customer Support

• 15
  Measuring and Evaluating AI Impact on Customer Satisfaction

• 16
  AI Fundamentals

• 17
  Customer Data Analysis

• 18
  Machine Learning for Personalization

• 19
  Natural Language Processing

• 20
  Deep Learning Techniques

• 21
  Sentiment Analysis

• 22
  AI Chatbots and Virtual Assistants

• 23
  Recommender Systems

• 24
  Customer Journey Mapping

• 25
  Ethical Considerations in AI

• 26
  Ethics in AI

• 27
  Data Analytics for Customer Experience

• 28
  Machine Learning in Marketing

• 29
  Natural Language Processing Strategies

• 30
  AI-Driven Personalization

• 31
  Customer Journey Optimization

• 32
  AI Chatbots and Virtual Assistants

• 33
  Predictive Modeling Techniques

• 34
  Emotional Intelligence in Customer Care

• 35
  AI Implementation and Adoption.

Duration

The programme is available in two duration modes:
Fast track - 1 month
Standard mode - 2 months

Course fee

The fee for the programme is as follows:
Fast track - 1 month: GBP £140
Standard mode - 2 months: GBP £90